Hiver_Domaine-alpin_Coucher-de-lune-©OT-Le-Devoluy-17-01-2022-1-1.jpg

Frequently asked questions

Find the answers to the most frequently asked questions in Le Dévoluy to help you prepare for your stay. Didn’t get all your answers? Contact our teams by e-mail, telephone or directly at the Tourist Office reception desks!

  • What methods of payment are accepted at points of sale?

    The following methods of payment are accepted at points of sale: Credit card (excluding American Express), cheques (please bring proof of identity), cash (up to a maximum of €1,000), and ANCV E-connect vacation vouchers.

    Paper ANCV vacation vouchers and gift vouchers are not accepted. You can convert your old ANCV Papier vouchers to E-Connect via this link.

  • What are the opening hours of our sales outlets?
    • From December 14 to March 30, sales outlets are open from 8:45 a.m. to 5 p.m.
    • From March 31 to April 21, sales outlets are open from 8.45am to 3pm.

    These opening hours may be extended on school vacation weekends, depending on traffic.

  • Where can I collect my skipass ordered online?

    Your skipass can only be collected from the location you choose when you place your order: either the Joue du Loup sales point, the Superdévoluy sales point, or an automatic terminal.
    Please note that processing times vary according to the method of collection selected.
    The chosen pick-up location is indicated on your order confirmation.

  • How soon can I collect my skipass ordered online?

    Processing times vary according to the method of collection selected and are as follows:

    • For pick-up at a kiosk: 24 hours
    • Point-of-sale pick-up: 48 hours
    • For home delivery: 8 days

    Please note: If you have topped up cards already in your possession, whose numbers you entered when you placed your order, topping up is instantaneous.

  • What should I do if I've entered the wrong date for the first day of use of the pass?

    Apart from the exceptions specified below, you can request a change to this date by telephone (04.92.58.82.82), by e-mail (info@devoluy.ski) or directly at the points of sale.

    Exceptions :

    • Certain dated offers (Weekend) cannot be changed.
    • Skipasses purchased via a partner.
  • Where are the skipass sales outlets located?

    In La Joue du Loup, on the snow front, close to the ESF.
    In Superdévoluy, outside the Maison d’Accueil.

  • Where are the automatic purchase terminals located?

    In La Joue du Loup, to the immediate left of the sales outlet.
    In Superdévoluy, in the Bois d’Aurouze shopping arcade, opposite the Sherpa, and at the entrance to the snow front, behind the welcome center, 24 hours a day.

  • What should I do after reloading cards in my possession?

    If you’ve already topped up your existing cards by entering their numbers when ordering, you don’t need to do anything else – you can go and enjoy them straight away! 😉

  • Can I top up a card from another resort or from a previous season?

    You can use any card compatible with our system, whatever its origin.

    Compatible cards have a serial number starting with 01-1614… (except Chamrousse and Domaine Nordique).

    They’re very popular, so don’t hesitate to reuse them if you already own one!

    Your holder must be used only once a day. Do not load 2 passes on the same hands-free holder (even on different dates, as long as the 1st pass has not been used up).

  • Can I lend my skipass or share it with others during my stay?

    No. Skipasses are personal, non-transferable and non-transferable tickets. Checks are carried out at lift departures.

  • What proof of age do I need to apply for discounts?

    Proof of age is required for all discounted offers. The date of birth must appear on the document presented: ID card, passport, Mutuelle card, etc. are accepted.

    Please note: for the “student” discount, you must meet 2 conditions: be a student AND be under 25.

  • Is emergency assistance free in the event of an accident?

    If you have purchased Assur’Glisse insurance (3€/day/person) with your skipass, you will not be charged any costs on presentation of the proof of insurance.

    If this is not the case, you will have to pay the rescue costs. Prices range from 460€ to several thousand euros.

  • How does the Pass deviens Ski tu es work?

    The Pass is an online ski pass that gives you a whole host of benefits.

    This pass, combined with a membership, allows you to ski at preferential rates all winter long, and even benefit from free ski days! For details of our discounts, see our rates on this page.

    You ski, then your daily consumption is debited directly from your account.

    As part of this subscription, if you choose to take out Assur’gliss insurance, you’ll benefit from a day’s insurance (for each day skied) at 2€ instead of 3€.

  • Is the lift pass included if I take ski lessons?

    No, the ski pass is not included.

    Before buying your ski pass, we advise you to check with your ski school or instructor.

    Package prices here.

  • Do I need a lift pass to access the snow gardens?

    No, you don’t need a lift pass for children enrolled in the snow garden.

Close